Refund policy

Our Policy We offer a 30-day refund policy. If you're not satisfied with your order, you have 30 days from the date of receipt to request a refund. We do not require items to be physically returned — simply contact us and we'll process your refund directly.

To request a refund, contact us at jasonploughran@outlook.com with your order number and reason for the request.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We'll resolve it promptly with a full refund or replacement.

Exceptions / Non-Returnable Items Refunds are not available for custom or personalised items, perishable goods, or gift cards. Sale items are also non-refundable.

Exchanges We don't offer direct exchanges. If you'd like a different item, request a refund and place a new order.

European Union — 14-Day Right of Withdrawal If your order is delivered to the European Union, you have the right to cancel your order within 14 days of receipt for any reason, without justification, under the EU Consumer Rights Directive. Contact us at jasonploughran@outlook.com within 14 days and we will issue a full refund. No return of goods is required.

Refunds Once your refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at jasonploughran@outlook.com.